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AwareIQ

The Industry’s First AI Data Platform with a Human Touch

Our platform is purpose-built to understand the context of digital conversations at scale, powering business workflows across the enterprise.

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Unlocking innovation begins with your employees

Powered by the most accurate NLP models in the industry. Recent studies show that employees spend approximately 50% of their day using collaboration platforms like Slack, Teams, and Zoom, sending over 18 trillion messages in 2022. That’s 18 trillion insights into employee pain points, operational issues, and potential threats to organizations. Take control of your collaboration tool data, mitigate the human risks it contains, and extract valuable insights—all in a single, purpose-built platform.

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Surface valuable insight into your organization’s digital DNA

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Strengthen your risk posture and secure your digital workplace

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Tackle the causes of human risk at source

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Purpose-built for the nuances of human conversations

Unique datasets require unique solutions. The unstructured data found in collaboration tools is the most dynamic, sensitive and complex dataset businesses have to manage. Aware's secure, scalable platform architecture combines with a holistic and responsible approach to machine learning to extract order and meaning from this data, and put accurate, actionable insight in the hands of executives.  Accelerate workflows and confidently scale AI across the entire enterprise with one platform designed to grow with your business.

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Continuous model refreshes and deployments boost accuracy and reduce hallucinations

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Extensible, API-based, event-driven architecture (EDA) delivers flexibility and speed

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Designed to securely handle massive, unstructured datasets that legacy systems can't

  • Data Ingestion
  • Content Normalization
  • Machine Learning Operations
  • Data Governance
Data Ingestion

Connecting data with an ingestion subsystem built for scale

The platform ingests unstructured message data from any platform where employees communicate – from Slack and Teams to Reddit and Qualtrics. Leverage web hooks, Aware’s APIs, or bring your own data with .csv uploads.

This ingestion engine ingests millions of messages a day and includes anything from text and emojis to files and gifs.

File Uploads

Upload data with two clicks of a button into the platform.

Context API

Aware's library of APIs allows for consumption of unstructured data from any source or platform, and easy connectors into your existing toolsets and workflow. 

Format-agnostic

Ingest files, images and text, regardless of their original format.

Content normalization

Unifying all forms of digital communication

The platform makes sense of those data sources—text, images and files—through content normalization, creating a large superset of data.

Once the content is normalized, the data is turned over to the intelligent data fabric, which handles data storage, security encryption and enrichment.

Canonical Format

A supervisory superset of the various data formats is created, standardizing all ingested data.

Content Orchestration

The intelligent data fabric manages the content lifecycle and enables the platform to extract context and meaning from messages.

Real-time Standardization

Real-time data standardization, not batch-processed, for maximum performance.

Machine Learning Operations

Powering the most accurate models in the market

Normalized messages are securely enriched within the intelligent data fabric with Aware’s proprietary AI/ML and collaboration-specific metadata—providing more context and more valuable insights.

Our core service APIs leverage this enriched data to power specific business use cases, delivering the most accurate, actionable, and valuable insights in the industry today.

Metadata

All data is enriched with a massive, proven portfolio of collaboration-specific metadata.

Behavior Graph

Embedded people, social and behavioral graphs map the relationships of people and themes then surfacing how topics and conversations are related.

Continual Learning

Models are always learning and improving with new data, giving our customers a competitive advantage.

Targeted Intelligence

Models leverage proprietary, targeted intelligence approaches for specific use cases, resulting in market-leading accuracy.

Contextualized Insights

Contextualized insights for a 360-degree view of all communication.

Data Governance

Driving Speedy Decisions. Securely. Confidently

Our commitment to responsible AI begins with role-based access control (RBAC) and granular privacy settings, allowing users peace of mind when accessing their data. Our platform is SOC2, ISO, and GDPR/CCPA compliant, and in addition, provides functionality to facilitate compliance for our customers.

Ethically Sourced

Our data is ethically sourced and high-quality, targeted for the specific use cases our customers require.

Regulatory Compliance

We ensure digital privacy and compliance with regulatory requirements, including GDPR and CCPA.

Role-based Access

Native RBAC and granular privacy settings provide added security.

Data Ingestion
File Uploads

Upload data with two clicks of a button into the platform.

Context API

Aware's library of APIs allows for consumption of unstructured data from any source or platform, and easy connectors into your existing toolsets and workflow. 

Format-agnostic

Ingest files, images and text, regardless of their original format.

Content Normalization
Canonical Format

A supervisory superset of the various data formats is created, standardizing all ingested data.

Content Orchestration

The intelligent data fabric manages the content lifecycle and enables the platform to extract context and meaning from messages.

Real-time Standardization

Real-time data standardization, not batch-processed, for maximum performance.

Machine Learning Operations
Metadata

All data is enriched with a massive, proven portfolio of collaboration-specific metadata.

Behavior Graph

Embedded people, social and behavioral graphs map the relationships of people and themes then surfacing how topics and conversations are related.

Continual Learning

Models are always learning and improving with new data, giving our customers a competitive advantage.

Targeted Intelligence

Models leverage proprietary, targeted intelligence approaches for specific use cases, resulting in market-leading accuracy.

Contextualized Insights

Contextualized insights for a 360-degree view of all communication.

Data Governance
Ethically Sourced

Our data is ethically sourced and high-quality, targeted for the specific use cases our customers require.

Regulatory Compliance

We ensure digital privacy and compliance with regulatory requirements, including GDPR and CCPA.

Role-based Access

Native RBAC and granular privacy settings provide added security.

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6+ Years of Proprietary Models that Deliver Swift, Accurate Intelligence

Built on an unbiased sample of digital workplace communication, this dataset is updated rapidly, often in days, to ensure that our models are always up-to-date and accurate. The results? Nearly 2x greater accuracy than other leading solutions, delivered at light speed. Make confident decisions about security risks and your business, even in a rapidly changing world.

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Years of focused AI training
2x

Greater accuracy than other leading solution
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Proven Natural Language Processing and Computer Vision models

Aware’s Commitment to Responsible AI

Responsible AI frameworks inform every part of the Aware platform, from how we train our models to how the models make decisions.

Dedicated Data Scientists

Our dedicated data scientists have diverse backgrounds in mathematics, communication, and political and behavioral science—not just software engineering.

Highly Specialized

We use only highly vetted, specialized data, trained specifically for our customers’ needs.

Representative

We reduce potential for bias via user choice, feedback collection, and continual iteration.

Human Intervention

Our process includes proper human intervention in the creation and testing of our models, including labeling, testing, scoring, and validating.

Transparency

We prioritize documenting explainability, model performance, and transparency.

Deployment

We ensure that our models are deployed in a manner that is consistent with the care with which they are built.

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We believe that it is important to consider the ethical implications of AI models from the very beginning of the development process.

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A single pane of glass for all digital
conversations

Digital conversations happen everywhere. By unifying data and teams across workflows, then capturing rich insights and context within the data, Aware enables companies to solve an endless number of use cases across the enterprise.

Our library of dozens of leading native integrations combined with our Context API provide the ability to aggregate disconnected data from any source, delivering a holistic, contextual overview of your digital workplace via a single pane of glass.

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AWARE APPLICATIONS

Actionable applications to satisfy use cases across the enterprise

Aware’s unified data fabric is designed for continuous processing and alerting at scale, lending itself to various applications that solve for risk, compliance, security, and intelligence use cases.

Signal

Protect your company from potential risks by surfacing incidents of harassment, inappropriate behavior, compliance violations, and more. Customized controls identify the security and compliance risks most relevant to your organization with fewer false positives.

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Data Management

Take centralized control and make smarter decisions about what to keep and what to purge. Follow regulatory requirements, protect your users, and simplify data hold workflows.

Aware Data Management
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Search & Discover

Find information and surface the full story—faster. When an incident occurs, easily locate the related conversation data you need across your collaboration ecosystem in full context, complete with robust filters and parameters.

Aware Search & Discover
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Spotlight

Get a pulse on your employees by uncovering trends within your organization. Understand sentiment and toxicity, simplify change management, respond in-the-moment to crises and PR incidents, and quickly address potential challenges or operational opportunities.

Aware Spotlight
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