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by Aware
How your people feel at work has never been more important. Here’s three ways top companies use their collaboration data to protect their employee experience.
Employee experience is critical to every aspect of your organization’s success. Not only does it affect employee engagement, satisfaction, and retention, but it also impacts your customer experience and brand reputation. Unhappy employees deliver poor customer service, and a majority of today’s consumers prefer to spend their money with brands that treat their employees well.
With the rise of remote and hybrid work, it's more important than ever for companies to proactively protect their employee experience. The data generated by the digital workplace can transform the ways business leaders listen to, support, and protect their people.
How continuous insights transform employee listening
Annual surveys can’t keep up with the pace of the digital workplace. They’re too slow to roll out, even slower to deliver results, and only present a snapshot of life in the organization — assuming you get enough feedback to draw conclusions.
The world can change overnight, and your employee sentiment fluctuates just as fast. Modern companies need a solution that meets their people where they are and delivers results in real time. Thanks to the proliferation of collaboration tools like Slack, Teams, and Zoom, that solution is already well embedded in most organizations.
Using industry-leading natural language processing (NLP) from Aware, businesses can now listen to employee voices at scale and effortlessly surface feedback from across the enterprise — without asking a single question. Collaboration data is the key to uncovering the biggest topics impacting employees as they happen.
The outcome? More effective leadership, increased employee engagement, and reduced turnover. That’s why CEOs from some of the world’s most recognizable brands demand daily insight reports from Aware. Here’s just three ways those insights translate into real change for people on the front lines.
Reducing burnout and creating a more engaged workforce
From the Great Resignation to Quiet Quitting, employee disaffection and burnout have been top-of-mind for corporations in every industry as people reassess their priorities in a post-pandemic world. It's never been more critical for business leaders to understand the root causes of employee attrition, but today’s executives can’t depend on getting honest answers from a workforce that doesn't trust them.
Aware’s NLP sentiment scoring model consistently outperforms all competitors when it comes to sentiment scoring. Using these insights, one Aware customer explored the topics generating the lowest sentiment discussions and discovered several underlying sources of employee burnout. Thanks to Aware, they were able to proactively engage employees during periods of increased stress and reduce turnover.
Keep Reading: Using Aware’s Topic Reports to Reduce Employee Burnout
Increasing employee retention by understanding why people really leave
Voluntary turnover — when an employee chooses to leave a company — costs US businesses $1 trillion every year. Businesses with high turnover spend far more than their stable competitors on recruitment and onboarding, and risk losing valuable institutional knowledge when employees leave. Eliminating unnecessary attrition is an essential challenge for every organization.
It isn’t only old hands leaving that presents problems. A new hire quitting can be just as devastating and point to serious failings within the enterprise. When an entire cohort of new hires left a tech company within a few months, they knew something had gone terribly wrong. Using Aware, they discovered significant gaps in how the employees had been integrated into their department and were able to redesign their onboarding process accordingly.
Keep Reading: Uncovering the Root Cause of Staff Departures
Creating a work environment that celebrates diversity and inclusion
Diversity, equity, and inclusion (DEI) in the workplace are more than just the latest buzzwords. Diverse teams perform better and attract a higher caliber of candidates. Fostering a welcoming culture is one of the most powerful retention strategies that companies can develop to reduce attrition.
How do organizations overcome unconscious biases and ensure they include and celebrate all employees equally? One large retailer wanted to improve their existing system for identifying top-performing employees for recognition. They turned to Aware to uncover the unsung heroes within their organization and ensure everyone was considered fairly.
Keep Reading: Creating a More Inclusive Employee Recognition Program
How will you transform employee experience at your organization?
Aware is the go-to solution for innovative leaders from across the Fortune 500. Download our free e-book of success stories to get inspired to drive change for your business and your people.
