Uncovering Technical Difficulties with Aware’s Spotlight

A global transportation company provides training and further education webinars for its employees. When initiatives like this are hosted, they have no quick way to gain feedback from their employees on topics such as ease of joining, timing, and the value of content in the webinar.

Using Aware’s Spotlight application, complete with real-time insights, they quickly saw that one webinar was trending with a negative sentiment tied to the topic. Wanting to learn more, the company used Custom Reporting, and Search & Discover to determine that there were technical difficulties joining the session.

Thanks to Aware, the communications, digital workplace, and IT teams discovered the need to provide steps to join webinars across multiple devices to alleviate technical difficulties. They continued to observe and investigate opportunities to improve current processes, webinars, and events within the organization.